Shipping policy

Last updated: September 20, 2026

VELI ships orders within the contiguous United States. We want shipping costs and expectations to be clear before you place your order.

Shipping Rates

Orders under $69: $8 Standard Shipping
Orders of $69 or more: FREE Standard Shipping

The free-shipping threshold is based on the qualifying merchandise subtotal after discounts and before applicable taxes.

Shipping charges, when applicable, are displayed during checkout before you complete your purchase.

Where We Ship

VELI currently ships to eligible addresses within the 48 contiguous United States and Washington, D.C.

We do not currently ship to Alaska, Hawaii, U.S. territories, or APO/FPO/DPO military addresses.

We do not currently offer international shipping.

Order Processing

Orders are sent to our fulfillment partner for processing after they are successfully placed.

Processing time is separate from carrier transit time. Orders may require time to be prepared, packed, and transferred to the shipping carrier before tracking begins showing movement.

We work to process orders promptly, but processing times may vary due to order volume, product availability, weekends, holidays, weather, carrier disruptions, or other circumstances outside our reasonable control.

Delivery Estimates

Any delivery dates or transit times displayed on our Site, at checkout, in an order confirmation, or through tracking are estimates unless expressly stated otherwise.

Actual delivery time may vary based on the destination, carrier operations, weather, holidays, and other circumstances outside our reasonable control.

Tracking Your Order

When tracking information becomes available, it may be provided using the contact information associated with your order.

Please allow time after receiving a tracking number for the carrier to begin displaying shipment activity.

Multiple Packages

In some circumstances, items from the same order may arrive separately. If your order is shipped in multiple packages, you may receive more than one tracking number or see different delivery dates for individual items.

Address Accuracy

Please carefully review your shipping address before submitting your order.

Customers are responsible for providing a complete and accurate delivery address. If you discover an address error after placing an order, contact support@myveli.com as soon as possible.

We will make reasonable efforts to help when possible, but we cannot guarantee that an address can be changed after an order has entered processing or fulfillment.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains an incorrect item, contact support@myveli.com as soon as possible.

Please include your order number, a description of the problem, and photographs of the product and shipping packaging when applicable. We will review the issue and determine the appropriate resolution in accordance with our Return and Refund Policy.

Lost or Missing Packages

If tracking indicates a delivery problem or your package has not arrived within a reasonable period after its expected delivery date, contact support@myveli.com.

We will review the shipment information and work with our fulfillment and shipping partners to determine the appropriate next steps.

If tracking shows that a package was delivered but you cannot locate it, please first check around the delivery location, with members of your household, and with neighbors or building personnel who may have accepted the package. You may also need to contact the carrier for additional delivery information.

Shipping Delays

Carrier delays, severe weather, holidays, natural disasters, transportation interruptions, and other events outside our reasonable control can affect delivery.

If we become aware of a material delay affecting your order, we may contact you using the information provided with your order.

Nothing in this policy limits any cancellation, refund, or other rights available to you under applicable law.

Order Changes and Cancellations

Because orders may enter processing quickly, changes and cancellations cannot be guaranteed after an order is placed.

Contact support@myveli.com as soon as possible if you need assistance with an order.

Returns and Refunds

Shipping-related returns, replacements, and refunds are subject to our Return and Refund Policy.

Please contact us before returning any product. Do not send a product back to the address shown on the shipping package unless we have specifically instructed you to do so.

Questions About Your Shipment

For assistance with an order or shipment:

support@myveli.com
myveli.com

Please include your order number when contacting us so we can locate your order more quickly.